Insurance & Financial Policy

If you have dental insurance, we can help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Forms at least two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company.

Should you be diagnosed as needing treatment services, we can provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.

Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, but the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim, and handling insurance questions from our office on your behalf.

We gladly accept Visa, Discover, American Express, or MasterCard payments

    Cancellation/ No Show Policy

    We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. We also hope that you, as our patient understand that with the rising costs of doing business, and the financial challenges of the past 2 years, we are not able to shoulder the financial burden of missed appointments. 

    If an appointment is not canceled at least 24 hours in advance you will be charged a hundred dollar ($100) fee; this will not be covered by your insurance company.


    90 Columbia Point Drive, Richland, WA 99352

    Phone: (509) 946-9313

    Office Hours

    MON 7:00 am - 2:00 pm

    TUE - WED 7:00 am - 3:00 pm

    THU 7:00 am - 6:00 pm

    FRI 7:00 am - 2:00 pm

    SAT - SUN Closed

    Get in Touch


    Call or Text Us: (509) 946-9313

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